I write and speak on internal communications, from AI and analytics to measurement and building strategic partnerships.
Browse my recent webinars, podcast and blogs below for practical insights you can put to work straight away.
Blogs
I unpack what a good survey response rate looks like, benchmarks by survey type, and proven strategies to lift participation across your organisation.
I share 100 ready-to-use survey questions covering onboarding, engagement, career development and culture, plus best practices for building an effective survey strategy.
Blogs
I explore how unified employee experience platforms help communicators personalise content, measure what matters and connect their work directly to business outcomes.
I explain how Projects turn generative AI from a basic assistant into a knowledge hub that builds on context and improves every output.
I set out the fundamentals, phases and best practices of intranet project planning, with real examples and a template to get you started.
Blogs
Drawing on 30 years in communications, I explain why measurement feels less scary when you count outcomes before someone challenges you to prove impact.
I offer twelve practical strategies to help you stay focused, overcome common productivity challenges and get more done at work with less effort.
I examine five trends reshaping internal comms, from AI and eroding leadership trust to overwhelmed managers, wellbeing pressures and proving IC's strategic value.
Blogs
I outline a three-phase roadmap helping IT leaders tackle fragmentation, from foundation building and quick wins through to autonomous digital employee experience.
I show how to identify your employee influencers and build an advocacy programme that shapes brand perception intentionally, with recognition and rewards included.
I walk through seven practical steps for adopting AI in internal comms, from assessment and foundations through implementation, optimisation and future-proofing your strategy.
Webinars and podcast
Alongside Gallagher's Gareth Orr and IC professional Will Foy, I share practical tips for building partnerships with IT and HR that deliver measurable impact.
Simpplr's Carolyn Clark and I discuss what AI can and can't do, and how communicators can stay human while scaling their voice and skills.
I join LEAP Create's Sara MacGregor and Roger Cayless to discuss empathy-focused change communications, with real examples from mergers, redundancies and AI adoption.
Webinars
I join Simpplr's Carolyn Clark for a clear, practical introduction to agentic AI: what it is, why it matters, and where communicators should start.
With ScreenCloud's Paddy Le Torre and Simpplr's Randall Kerr, I explore the hidden issues undermining IC-IT relationships and share quick wins to fix them.
I join Simpplr's Miriam Connaughton to explore how internal comms teams can move beyond surveys and clicks to uncover deeper, more meaningful measurement insights.